REFUND POLICY

1. Eligibility for Refund

You are eligible for a full refund if:

• You request a refund within 60 days of your purchase date
• You purchased the Product directly from our website
• You have not violated our Terms of Service
• You have not engaged in fraudulent or abusive behavior

2. How to Request a Refund

To request a refund, follow these simple steps:

1. Send an email to our support address with the subject line "Refund Request"
2. Include your full name and the email address used for purchase
3. Include your order number or transaction ID (if available)
4. Briefly state that you would like a refund (no detailed explanation required)

That's it! We truly mean "no questions asked." You don't need to provide a reason, though we appreciate any feedback that can help us improve.

3. Refund Processing Time

Once we receive your refund request:

• We will acknowledge your request within 1-2 business days
• Your refund will be approved and processed within 5-10 business days
• The refund will be issued to your original payment method
• Depending on your bank or payment provider, it may take an additional 3-7 business days for the refund to appear in your account

You will receive a confirmation email once your refund has been processed.

4. What Happens After a Refund

Upon approval of your refund:

• Your license to use the Confidence Window Indicator is immediately terminated
• You must cease all use of the Product
• You will no longer have access to Product updates or support
• Any associated accounts or access credentials will be deactivated

5. After the 60-Day Period

After 60 days from your purchase date, all sales are final. We cannot offer refunds for requests made after this period.

We encourage you to thoroughly test the Product during the 60-day guarantee period to ensure it meets your needs.

6. Exceptions and Special Cases

Chargebacks

If you initiate a chargeback with your bank or credit card company instead of requesting a refund through us:

• Your access to the Product will be immediately terminated
• We reserve the right to dispute the chargeback with evidence of delivery
• Fraudulent chargebacks may result in legal action

We ask that you contact us first before initiating a chargeback. We're committed to resolving any issues fairly and promptly.

Violations of Terms of Service

If you have violated our Terms of Service (such as sharing or reselling the Product), you forfeit your right to a refund. Examples include:

• Sharing access credentials with others
• Reselling or redistributing the Product
• Reverse engineering or modifying the Product code
• Using the Product for fraudulent purposes

Multiple Purchases

If you have purchased the Product multiple times (e.g., under different email addresses), only the most recent purchase within the 60-day window is eligible for refund. Previous purchases that fall outside the 60-day period are not refundable.

7. Partial Refunds

We do not offer partial refunds. All refunds are for the full purchase price of $37. Since this is a one-time payment for lifetime access, there are no prorated refunds.

8. Refunds for Technical Issues

If you experience technical issues with the Product:

• Please contact our support team first so we can attempt to resolve the issue
• Most technical problems can be resolved quickly with proper troubleshooting
• If we cannot resolve your technical issue, you are still eligible for a full refund within the 60-day period

Common technical issues (such as TradingView platform problems or user error) do not automatically qualify for refunds outside the 60-day guarantee period.

9. Currency and Exchange Rate

Refunds are processed in the same currency as the original purchase. If your bank or payment provider applies currency conversion, any exchange rate differences or conversion fees are your responsibility.

10. Refund Abuse

We reserve the right to refuse refunds in cases of suspected abuse, including:

• Repeated purchases and refund requests
• Requesting a refund after copying or extracting the Product code
• Requesting a refund while continuing to use the Product
• Fraudulent purchase information

Our refund policy is designed to protect honest customers. We will take appropriate action against users who abuse this policy.

11. No Refunds for Trading Losses

IMPORTANT: We do not offer refunds based on trading losses or poor trading performance.

The Confidence Window Indicator is a tool, not a guarantee of profits. Trading involves substantial risk, and losses are a normal part of trading. You are responsible for your own trading decisions.

Our 60-day guarantee allows you to evaluate whether the Product meets your needs as a technical analysis tool—not whether your trades are profitable.

12. Contact Information

To request a refund or if you have questions about this Refund Policy, please contact us at:

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. However, any changes will not affect refund requests for purchases made before the policy change.